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Overnight calls hit a night greeter first. Text is the preferred path. Voice intake is the fallback.

Business nameOwnerCityTradeAfter-hours greetingAuto-send a rough quoteAuto-book when they say yesOffer text first on overnight callsNight greeter (voice)SMS after they say yesVoice intake questions (aim ≤90 sec)

Night dial

Capture / Filter / Protect. This is why one desk serves trades with opposite night cultures.

CaptureAnswer everything. Dispatch true emergencies. Book the rest.FilterWake a human only for hazard-verified emergencies. Book the rest for morning.ProtectNever wake anyone. Hazards get 911 + a morning flag. Everything books next day.

Quote approvalService areaMaster onAI disclosure on the lineRecording disclosure (CA default)

Teach it

Free-text corrections become standing rules. Confirmed back in plain language.

“We don’t service mobile homes.”
Noted. Mobile homes are declined and offered a referral.
“If Mrs. Alvarez calls, I take it personally.”
VIP chain for Alvarez. You’ll get the ping first.
“Never book Fridays after 2.”
Friday last slot is 2:00. After that goes to Monday.

Night dial

Teach it

Hours